METRO NEXT

METRO NEXT has Expanded - More Coverage Across Summit County

What is METRO NEXT?

METRO NEXT is an on-demand service linking suburban and rural areas with METRO RTA’s fixed-line routes. The Service Zone currently covers all parts of Summit County that traditional line-service doesn’t reach. Customers can book rides in advance or on the day of. This pilot program offers a vital "last mile" solution, improving access to more of Summit County.

How does NEXT work?

You can book a ride two different ways: by using an app or calling Customer Care to schedule directly. Once you schedule your trip, you will be picked up by a small, purple METRO bus.*

With the expanded Service Zone, you can travel anywhere within the Zone, up to 9.99 miles for just $5. Any trip over 10 miles will not qualify for METRO NEXT service.

When the operator is on their way, you will receive a text message that includes estimated time of arrival and a vehicle number.

Keep in mind that you may be sharing your ride with other passengers going to different destinations, as this service is similar to other current rideshare solutions.

Download the "Mobility by Ecolane" App. Available on Google Play and the App Store. This is the easiest, most efficient way to schedule trips that will start and end within the Service Zone.
If you are experiencing difficulty scheduling your trip, you can contact Customer Care at 330-762-0341.

*Please note, trips that are scheduled for after 5pm may be performed by TL Worldwide Transportation.

Where can I go?

The METRO NEXT service area covers the Northern, Southern, Eastern, and Western regions of Summit County. Check to see if your pick-up or drop-off location is within the service area by viewing our searchable map here.

You can select an address-specific destination OR a bus stop at any point along a METRO Direct route that touches or intersects the Service Zone.

NOTE: Pick-up or drop-off locations outside of the Service Zone will not be eligible for METRO NEXT. If you have questions about how to travel outside of the Zone using a transfer, please contact Customer Care directly at 330.376.8458

Can I transfer to METRO Direct?

METRO NEXT riders will be able to schedule a ride to a bus stop, where they can connect with METRO's fixed-route service.

NOTE: Trips that require a transfer outside of the Service Zone may need to be booked by calling customer care, unless you know the exact or approximate location of the nearest METRO Direct bus stop.

NEXT passengers can be connected with METRO’s fixed-route service for one free transfer.

How much will it cost?

METRO NEXT rides will cost $5 one-way, per person (up to two children age 5 and under ride free with a fare paying adult) as long as both points are within the Service Zone. To verify the Zone, click here.

Fares can be paid by credit or debit card in the Mobility by Ecolane app directly, or with cash on-board.

Example of How to Use METRO NEXT

A rider needs to be picked up in Green and taken to Fairlawn. This is an 18 mile trip, which isn’t fully bookable using METRO NEXT. The passenger will need to request a drop-off point at one of the bus stops along Route 2. The selected stop must fall within the Service Zone. Once the rider is dropped off at the Route 2 bus stop, they can present the METRO Direct operator with proof of their METRO NEXT ride, providing them with one FREE transfer. Once the rider arrives at the RKP Transit Center, they will need to purchase a single ride or day pass to then take Route 1 to Fairlawn.