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ADA Services

The Americans with Disabilities Act (ADA) became law in 1990, guaranteeing people with disabilities equal opportunity in employment, public accommodations and telecommunications. Title II of the ADA assures people with disabilities comparable transit services to those without disabilities.

METRO offers a specialized service complementing regular fixed bus routes. This complementary paratransit service provides transportation for people with disabilities who cannot use line service buses. It is available at the same times as the METRO line service, with the pick-up location and destination no further than 3/4 of a mile from a line service route.

Reasonable Modifications

METRO RTA makes reasonable modifications to its policies, practices, and procedures when the modifications are necessary to prevent discrimination on the basis of disability, subject to limitations listed below.

METRO RTA may deny a request for a reasonable modification on one or more of the following grounds:

  • Granting the request would fundamentally alter the nature of METRO RTA services, programs, or activities;
  • Granting the request would create a direct threat to health or safety;
  • Without the requested modification, the individual with a disability is able to fully use the entity’s services, programs, or activities for their intended purpose; or,
  • Granting the request would result in an undue financial or administrative burden to METRO RTA.

Requests for reasonable modifications may be submitted by contacting the METRO Director of Customer Care & Mobility Solutions in any of the following ways:

By Mail:
Reasonable Modification
C/O Director of Customer Care & Mobility Solutions
416 Kenmore Blvd.
Akron, OH 44301

By Phone:

By Email:

By Website:
Visit METRO's ADA Concerns Page